Terms of service
These Terms govern your use of the Grand Luxe Autos platform — as a buyer, a direct owner listing a vehicle, or a subscribed dealer. Read them together with our Privacy Policy, Subscription Policy, and Refund Policy, which are incorporated here by reference.
1. Acceptance of terms
By accessing or using the website and platform at grandluxeautos.com and app.grandluxeautos.com (the "Platform"), operated by Grand Luxe Autos ("GLA", "we", "us", "our"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree, do not use the Platform. These Terms form a binding contract under the Indian Contract Act, 1872.
2. Eligibility
You must be at least 18 years old and legally capable of entering into a binding contract to register an account, make a booking, place a bid, or transact on the Platform. By registering, you represent that this is true and that all information you provide is accurate and current.
3. What GLA is — and isn't
GLA operates a marketplace that connects buyers with independent dealers and individual vehicle owners ("Sellers"). Except for vehicles GLA itself sources through its Salvage Auction, GLA is not the seller of any vehicle listed on the Platform and is not a party to the contract of sale between a buyer and a Seller.
We do not inspect, own, or take possession of listed vehicles, and we do not guarantee the accuracy of any listing, the condition of any vehicle, or a Seller's title to it. Our role is to provide the tools — listings, bookings, auctions, RC verification, sale documentation, and payment processing — that let buyers and Sellers transact with each other directly.
4. Account registration and security
- You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
- Notify us immediately at support@grandluxeautos.com if you suspect unauthorised use of your account.
- We may suspend or terminate an account that provides false information, is used fraudulently, or otherwise violates these Terms.
5. Listings
Dealers and direct owners are solely responsible for the accuracy of the information in their listings — price, specifications, ownership status, and vehicle condition. Listings submitted by subscribed dealers are published without prior admin review; GLA may still remove or suspend any listing at its discretion, including one that appears inaccurate, fraudulent, or in breach of these Terms.
By publishing a listing, you confirm that you have the legal right to sell the vehicle described and that all photographs and documents you upload are genuine and belong to that vehicle.
6. Bookings, offers, and auctions
- A booking made through the Platform reserves a vehicle and requires a refundable deposit, as described in our Refund Policy. A booking does not itself transfer ownership or complete a sale.
- Auction bids, including Salvage Auction bids, are binding once placed. Winning an auction obliges you to complete the purchase on the terms disclosed for that lot; failure to do so may result in deductions from your security deposit as described in our Refund Policy.
- GLA may cancel a booking or auction listing at any time if the underlying vehicle becomes unavailable, without liability beyond refunding any deposit paid.
7. RC verification tool
Our vehicle registration (RC) verification tool retrieves data from a third-party, government-linked source and is provided for informational and fraud-reduction purposes only. We do not guarantee that this data is complete, current, or error-free, and it should not be treated as a substitute for verifying original documents before a purchase.
To prevent misuse of this metered service, each account is limited to five RC lookups per day, counted across every entry point on the Platform. Attempting to bypass this limit — including through multiple accounts, automated requests, or scripted access — is a violation of these Terms and may result in account suspension.
8. Payments
All payments on the Platform — booking deposits, auction deposits, and dealer subscription fees — are processed through our payment partner, Razorpay. GLA does not store your full card, UPI, or net-banking credentials. You are responsible for ensuring your payment method has sufficient funds and for any charges levied by your bank or payment provider.
9. Dealer subscriptions
Dealer access to listing limits, DMS features, and the Salvage Auction add-on is governed by our Subscription Policy, which forms part of these Terms for subscribed dealers.
10. Sale documentation and buyer liability
Where a dealer completes a sale through the Platform's Dealer Management System, a Sale Invoice and, where applicable, a Vehicle Delivery Note are generated and issued to the buyer. These documents are the governing terms of that specific sale.
All liability associated with the vehicle — including its condition, use, insurance, taxation, and any accident, damage, or third-party claim — transfers to the buyer from the date of sale or delivery, whichever is earlier, as recorded on the Sale Invoice or Vehicle Delivery Note. Vehicles are sold on an as-is basis; the buyer is responsible for completing RC transfer, insurance, and PUC renewal in their own name, and no refund is available after delivery except as set out in our Refund Policy.
11. Prohibited conduct
You agree not to:
- list a vehicle you do not own or are not authorised to sell, or misrepresent a vehicle's condition, ownership, or documentation;
- use the Platform for any fraudulent, unlawful, or deceptive purpose;
- attempt to circumvent the RC-lookup rate limit, scrape the Platform, or interfere with its normal operation;
- upload content that is defamatory, obscene, infringing, or that violates any third party's rights; or
- impersonate any person or entity, or misrepresent your affiliation with one.
We may suspend or terminate access, remove content, and pursue any remedy available at law for a breach of this section.
12. Intellectual property
The Platform's design, branding, software, and content — excluding listings and documents you upload — are the property of GLA and protected under applicable intellectual property law. You may not copy, modify, or distribute any part of the Platform without our written permission. By uploading a listing, you grant GLA a non-exclusive, royalty-free licence to display that content on the Platform for the purpose of operating the marketplace.
13. Third-party services
The Platform integrates third-party services, including Razorpay for payments and a third-party RC-verification provider. Your use of these services may be subject to their own terms. GLA is not responsible for the acts or omissions of these third parties.
14. Disclaimers
The Platform is provided "as is" and "as available." To the fullest extent permitted by law, GLA disclaims all warranties, express or implied, regarding the Platform's operation, the accuracy of listings or RC data, and the condition, quality, or fitness of any vehicle listed. GLA does not warrant that the Platform will be uninterrupted, secure, or error-free.
15. Limitation of liability
To the fullest extent permitted by law, GLA's aggregate liability arising out of or relating to your use of the Platform is limited to the fees you have paid to GLA in the twelve months preceding the claim. GLA is not liable for indirect, incidental, or consequential loss, or for any dispute, loss, or damage arising from a transaction between a buyer and a Seller, which is governed by §10 and the documents exchanged between them. Nothing in these Terms limits liability that cannot be excluded under Indian law.
16. Indemnification
You agree to indemnify and hold GLA harmless from any claim, loss, or expense, including reasonable legal fees, arising from your breach of these Terms, your listing or purchase of a vehicle, or your violation of any law or third-party right.
17. Termination
You may close your account at any time by writing to us. We may suspend or terminate your access to the Platform, with or without notice, if you breach these Terms, engage in fraudulent or unlawful conduct, or misuse the Platform's services. Termination does not affect obligations that arose, or documents issued, before it — including §10.
18. Governing law and dispute resolution
These Terms are governed by the laws of India. Subject to §5 of our Refund Policy, any dispute arising out of or relating to these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts at [City, State] — parties may also agree to resolve a dispute through mutually agreed arbitration before approaching the courts.
19. Grievance Officer
Grievances relating to these Terms may be raised with our Grievance Officer at the details published in our Privacy Policy (§12).
20. Changes to these terms
We may update these Terms from time to time. We will post the revised Terms with an updated "Last Updated" date, and where changes are material, notify you by email or an in-app notice. Continued use of the Platform after a change takes effect constitutes acceptance of the revised Terms.
21. Miscellaneous
If any provision of these Terms is held unenforceable, the remaining provisions continue in full force. These Terms, together with our Privacy Policy, Subscription Policy, and Refund Policy, constitute the entire agreement between you and GLA regarding the Platform. GLA is not liable for any failure to perform caused by circumstances beyond its reasonable control.