Cancellation policy

1. Who this applies to

This Subscription Policy governs paid dealer plans ("Packages") on the Grand Luxe Autos dealer panel, including listing limits, Dealer Management System ("DMS") features, and the optional Salvage Auction add-on. It applies to every dealer account that subscribes to a paid Package.

2. Our Packages

We offer tiered monthly Packages that determine, among other things: the number of live car listings you may publish at any time; whether Dealer Management System features — Staff & Roles, Deal Desk, Offline Sales, Sale Documents, Trade-Ins, Document Vault, Reports, Communication tools — are included; and eligibility for the Salvage Auction add-on. Current plans, pricing, and inclusions are published on our Packages page and may be updated as described in §9.

3. Billing

• Packages are billed monthly in advance, in Indian Rupees, inclusive of applicable GST unless stated otherwise.
• Payment is processed through our payment partner, Razorpay. By subscribing, you authorize us to charge your chosen payment method for each billing cycle.
• Your subscription is active for the period shown on your dealer dashboard, from start date to end date. We will attempt to notify you before your current period ends.

4. Renewal

Subscriptions do not renew automatically unless you have explicitly enabled auto-renewal, where offered, for your account. Where auto-renewal is enabled, we will attempt to charge your saved payment method on or before the renewal date. If a renewal payment fails, we will notify you and provide a short grace period to update your payment details before your listings are affected.

5. If your subscription lapses

• If your Package ends without renewal, your account reverts to the free tier's limits, if any, or your live listings are automatically unpublished until you subscribe again, whichever your current plan structure provides.
• Data associated with your account — car listings, customer records, trade-ins, generated sale documents — is retained and is not deleted solely because a subscription lapses; it becomes accessible again once you resubscribe, subject to the retention practices in our Privacy Policy.
• DMS features become inaccessible if your active Package does not include DMS access, but the underlying records are not deleted.

6. Upgrades and downgrades

You may upgrade your Package at any time; the higher plan's limits and features apply immediately, and we will charge or credit the price difference for the remainder of the current billing cycle on a pro-rata basis.

You may downgrade at your next renewal date. If a downgrade would put you over the new plan's listing limit, you will need to unpublish listings to come within the new limit — we will not unpublish listings on your behalf without notice.

7. Cancellation

You may cancel future renewals at any time from your dealer dashboard, or by writing to us. Cancellation stops future billing; it does not entitle you to a refund of the current billing period already paid for, except as described in our Refund Policy. Cancelling your subscription does not delete your account or your historical records.

8. The Salvage Auction add-on

• The Salvage Auction add-on is a separate, opt-in feature available only to dealers whose current Package makes them eligible for it.
• Opting in requires payment of a refundable security deposit, shown to you before you confirm.
• Your deposit is refunded when you opt out of the add-on, or when you downgrade to a Package that is no longer eligible for it, in line with our Refund Policy.
• Access to salvage lots is suspended immediately if your deposit is refunded or your eligibility lapses.

9. Changes to pricing and plans

We may change our Package pricing, inclusions, or structure from time to time. We will give existing subscribers at least fifteen days' notice, by email or an in-app notice, before a price change takes effect on their next renewal. Changes never apply retroactively to a billing period you have already paid for.

10. Taxes

All fees are exclusive of applicable taxes unless stated otherwise. GST, or any other applicable tax, is added at the prevailing rate and shown on your invoice.

11. Refunds

Refunds for subscription fees are governed by our Refund Policy. In summary: subscription fees already billed for the current period are non-refundable except where required by law or expressly stated in the Refund Policy; the Salvage Auction security deposit is refundable as described in §8.

12. Contact

Questions about your subscription, billing, or Package can be sent to billing@grandluxeautos.com or raised through your dealer dashboard's support option.